Privacy notice

Who we are ​

This website, yumeeservices.com, is run by High Mesa Ltd, trading as Yumee (“we”, “us”). We are the controller of the personal information described in this notice.

• Registered in England and Wales, company number 13626375
• Registered office: 123 Kings Mill Way, Denham, Uxbridge UB9 4BT
• Business address: The Charter Building, Charter Place, Uxbridge UB8 1JG
• Email: info@yumeeservices.com
• Phone: 0330 122 7312

This notice covers this website and the enquiries sent through it. It does not cover the information our customers keep in our products.

Browsing the website ​

Cookies only if you say yes. The first time you visit, a banner asks whether we may use Google Analytics. Until you answer, and if you choose Reject, nothing is loaded from Google and this website sets no cookies. We use no advertising or tracking tools, and our fonts and images come from our own site, not from other companies. You can change your answer at any time with Cookie preferences at the bottom of every page.

What your browser sends. When you open a page, your browser sends our hosting provider the technical details every website receives, such as your IP address, your browser type and the page you asked for. They are used to deliver the page and to protect the site against abuse. We do not use them to identify you or to build a profile of you. Legal basis: our legitimate interests in running a working, secure website.

Kept in your own browser. The site keeps two small notes in your browser’s own storage. They stay on your device and are never sent to us:

• a note that the opening animation has already played, so that it does not play again on every page. It is deleted when you close the tab;
• if you use the site search: your last search words (deleted when you close the tab) and a display setting for the results (kept until you clear your browser’s data);
• your answer to the cookie banner, so that we do not ask again on every page (kept until you clear your browser’s data).

Google Analytics, if you accept ​

If you choose Accept, we use Google Analytics to count visits and see which pages and guides people find useful.

• What it records: the pages you open and how long you stay, the website or link that brought you here, your type of device and browser, your screen size and language, and your approximate location (town or country), which Google works out from your IP address. It also records a few things you do: sending our enquiry form (that it was sent, not what you wrote), tapping our phone number or WhatsApp link, and reading three quarters of one of our guides.
• Cookies: Google Analytics sets two cookies, _ga and _ga_ZWSZ2T09E4, which tell one visit from another. They expire after 13 months.
• What we see: totals and trends, such as how many people read a guide. We do not see your name or contact details in it, and we do not combine it with what you send us through our forms.
• What we have switched off: Google Signals, advertising features and ad personalisation. We use it to improve this website, not to advertise to you.
• How long it is kept: Google keeps the statistics for 14 months, then deletes them.
• Legal basis: your consent. You can withdraw it at any time with Cookie preferences: the Google Analytics cookies are then deleted and nothing more is sent.

Google provides Google Analytics to us as a service provider. Google’s privacy policy explains how Google handles information, and how Google uses information from sites that use its services.

Enquiries through our forms ​

The forms on our contact and book a demo pages send us an enquiry.

What we collect

• What you fill in: your name, your business name and your email address, and, if you choose, your phone number, how many sites you run, the products you are interested in and a message.
• What the form adds: whether you asked for a demo or a quote, the language of the page, the page you sent it from and the link that brought you there (for example, a button on our networking page).
• What is added when it reaches us: the date and time, the identification string your browser sends (the type of browser and device), the website address the form was sent from, and a scrambled code made from your IP address (see “Protecting the form” below).

Why we use it. To answer you: to arrange a demo, prepare a quote or reply to your question, and to follow up on that conversation. We also look at which pages and links bring enquiries, so that we can improve the website. We do not add you to a mailing list, and we do not sell or rent personal information.

Legal basis: taking steps at your request before we enter into a contract with you, and our legitimate interests in answering enquiries, improving our website and protecting the form against abuse.

Protecting the form. To keep automated spam out:

• your IP address is turned into a scrambled code using a secret value (a salted, one-way hash). The code is used to limit how many enquiries can be sent from one connection, and is kept with your enquiry; the counter itself is deleted after three days. Your IP address itself is not stored.
• the form has a hidden field that people never see. If it is filled in, the enquiry is treated as automated and nothing is stored;
• an enquiry sent within two seconds of opening the page is refused, because no person can fill the form in that fast.

Where it goes. Your enquiry travels over an encrypted connection (HTTPS) to our own database, hosted by our cloud hosting provider on servers in the European Union. A copy may also be emailed to our own inbox, info@yumeeservices.com, through our email delivery provider. The database cannot be read from this website or from any of our apps: only the Yumee staff who deal with enquiries can see it.

If the form cannot reach us, your email app opens instead, with a message to info@yumeeservices.com already filled in. Nothing is sent until you send it yourself, and we then handle it like any other email you send us.

How long we keep it. Up to 24 months after our last contact with you; then it is deleted. If you become a customer, we keep what our contract with you and the law require, for as long as they require it.

Do you have to give it? No. Without a name, a business name and an email address we cannot answer a form, but you can always call or email us instead.

The map on our contact page ​

The map on our contact page does not load until you click Show the map; until then, nothing is requested from Google. When you click it, the map is loaded from Google, which receives your IP address and browser details and may set its own cookies. Google’s privacy policy applies to that. The Open in Google Maps link opens Google Maps in a new tab, where the same applies.

Links to other websites ​

Our pages link to our social media accounts and to other websites, including other Yumee websites. When you follow a link, that website’s own privacy notice applies.

Who we share it with ​

We do not sell personal information. We share it only with:

• service providers that run parts of this website for us: our cloud hosting provider (the website, the form and the database, in the European Union), our email providers (delivering and holding our email) and, only if you accept analytics cookies, Google (Google Analytics). They act only on our instructions, under contract;
• public authorities, where the law requires us to.

International transfers ​

Your enquiry is stored in the European Union, which the UK recognises as giving personal information adequate protection. Google Analytics information may be processed outside the UK, including in the United States. If one of our providers processes information outside the UK and the European Economic Area, we make sure the transfer is protected by safeguards that UK law recognises, such as the International Data Transfer Agreement.

Your rights ​

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• access the personal information we hold about you and get a copy of it;
• have it corrected if it is wrong (rectification);
• have it erased;
• restrict how we use it;
• object to our using it, including at any time to direct marketing;
• data portability: receive the information you gave us in a common, machine-readable format, or have it sent to another organisation.

To use any of these rights, email info@yumeeservices.com. We may ask you to confirm who you are first. We reply within one month, and there is normally no charge.

Complaints ​

If you are unhappy with how we handle your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commission, the UK’s data protection regulator, through its office, the ICO: ico.org.uk or 0303 123 1113.

Automated decisions ​

Apart from the spam checks described above, we make no automated decisions about you and we do not build profiles of you.

Children ​

This website is for businesses and is not aimed at children.

Changes to this notice ​

We update this notice when the website, or the way we handle personal information, changes. The date at the top shows when it last changed.