The queue is the business. Keep it moving

Seconds per order is the whole game ​

A café at peak is a throughput problem. If the average order takes eight seconds instead of fourteen, the queue at half eight is half as long, and the people who would have walked past stay. That is the only performance number worth optimising for, and it comes from boring things: your bestsellers where your thumb already is, modifiers that do not open a second screen, and a card terminal that does not need the total typed into it twice.

Let the people sitting down skip the queue ​

A café’s second order often comes from someone already at a table. The QR code on the table lets them order another flat white and pay from their own phone without joining the queue, and the counter keeps serving the people who want to talk to someone. Orders from both go to the same kitchen printer and display; QR orders also show in their own list on the till. A self-service kiosk is coming soon.

The questions you get asked all day ​

When a guest mentions an allergy, whoever is on flags it on the order, and it prints on the kitchen ticket and shows on the kitchen display: in writing, not in a folder under the counter. With Inventory, allergens are recorded on each ingredient and your allergen labels are built from the recipes. That is the part of Natasha’s Law that is easy to get wrong when it lives in someone’s memory.

See it before you decide ​

The user guide shows what each app does: start with Yumee Restaurant and Yumee Metric. To see the screens themselves, book a demo and we will show you on your own menu.

Guides for cafés ​

Free guides based on official sources: VAT on takeaway food, allergens in restaurants, QR order and pay at the table, opening a takeaway, Natasha’s Law labels, pavement licences and data protection and CCTV. All of them are on the guides page.